Shipping policy

At Joyaé, we ship worldwide !

Your order is carefully prepared and delivered with love from our team in France or directly from our logistics partners.

🌍 Where We Ship

We offer international shipping to most countries, including the US, UK, Europe, Australia, and more. If you're unsure whether we ship to your country, feel free to reach out via our contact page.

⏳ Processing Time

Orders are processed within 1–3 business days (excluding weekends & holidays).
You’ll receive a shipping confirmation email with a tracking number once your order is on its way.

🚚 Estimated Delivery Times (may vary by carrier & location)

Region	Estimated Delivery Time
France & Europe	5–8 business days
United States & Canada	7–12 business days
United Kingdom	6–10 business days
Australia & New Zealand	8–15 business days
Asia (e.g. Japan, Singapore)	6–12 business days
Middle East & Africa	10–20 business days
Rest of the world	12–25 business days

Please note: delivery times depend on the carrier chosen at checkout and customs clearance in your country. Occasional delays may occur during peak periods or due to local disruptions.

📦 Shipping Costs

Shipping fees are calculated at checkout based on your location and selected delivery option. We do our best to offer fair and transparent pricing.

⚠️ Customs & Duties

International orders may be subject to local import duties or taxes. Joyaé is not responsible for additional charges that may apply upon delivery.

❓ Questions?

We're here for you! If you need help tracking your order or have any shipping-related questions, contact us anytime via our contact page..